Job Description
Join our award-winning hospitality team at Grand Harbor Hotels in Baltimore as a Front Desk Agent for our dynamic night shift! Be the first point of contact for our guests, ensuring exceptional service during evening and overnight hours. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities in a luxury hotel environment. If you thrive in fast-paced settings and have a passion for creating memorable guest experiences, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage reservations and room assignments accurately
- Process payments and maintain secure cash handling procedures
- Coordinate with housekeeping and security departments
- Prepare night audit reports and manage overnight operations
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- Previous front desk or hospitality experience required
- Exceptional communication and customer service skills
- Proficiency with hotel management software (e.g., Opera)
- Ability to multitask in high-pressure situations
- Strong attention to detail and problem-solving abilities
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Baltimore attractions and services