Job Description
Join our award-winning luxury hotel as a Front Desk Agent Night Shift and become the first impression for our international guests. We're seeking a charismatic professional to manage overnight operations while delivering exceptional service in Miami's vibrant South Beach district. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and warmth
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and ensure safety protocols throughout the night
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Update reservation systems and manage room availability in real-time
- Prepare end-of-night reports and handover documentation for day shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Cloudbeds)
- Strong communication skills in English; Spanish fluency highly preferred
- Ability to multitask in fast-paced environments with attention to detail
- Valid Florida driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of emergency procedures and first aid