Job Description
Join our award-winning team as a Front Desk Agent for our vibrant downtown Sacramento location! We're seeking a dedicated night shift professional to deliver exceptional guest experiences during our busiest hours. This role offers competitive pay, comprehensive benefits, and growth opportunities within a luxury hotel chain. If you thrive in dynamic environments and prioritize guest satisfaction, apply today to become the face of our overnight operations!
Responsibilities
- Manage seamless guest check-ins/checkouts using hotel management systems
- Respond to 24/7 guest inquiries with prompt, professional solutions
- Handle reservation modifications and optimize room availability
- Process payments and reconcile nightly financial transactions
- Coordinate with security and housekeeping for operational excellence
- Execute emergency response protocols during overnight hours
- Maintain detailed incident reports and guest preference logs
Qualifications
- Minimum 1 year hospitality or customer service experience
- Advanced proficiency in property management software (e.g., Opera, Delphi)
- Exceptional conflict resolution and multitasking abilities
- Valid California Food Handler's Card (preferred)
- Ability to work independently during overnight shifts
- Strong attention to detail in financial reconciliation
- Flexible availability including weekends/holidays
- Basic first aid/CPR certification (within 30 days of hire)