Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Chicago location. This night shift role is perfect for detail-oriented professionals who thrive in dynamic environments and excel at creating memorable guest experiences. You'll be the first point of contact for our international clientele during evening hours, handling everything from check-ins to resolving complex guest inquiries with grace and efficiency.
We offer comprehensive training, competitive benefits including health insurance and 401(k), and a supportive team culture where your contributions are valued. Night shift differential pay applies, and opportunities for career advancement into supervisory roles are available for high performers.
Responsibilities
- Manage seamless guest check-in/check-out procedures using our property management system
- Handle guest inquiries, complaints, and special requests with professionalism and discretion
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping and security teams for optimal guest safety
- Perform nightly audits and financial reconciliation tasks
- Execute emergency response protocols during overnight hours
- Maintain a pristine front desk environment and lobby aesthetics
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication skills and multi-tasking ability
- Available to work flexible schedules including weekends and holidays
- Basic knowledge of Chicago attractions and transportation systems
- Ability to remain calm under pressure during high-traffic periods
- Valid Illinois driver's license preferred
- High school diploma or equivalent required