Job Description
Are you a people-person with a knack for hospitality? We are looking for a dedicated Front Desk Agent to join our premium team for the Night Shift in Kansas City, MO. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences around the clock, we want to hear from you.
At Grand Hyatt Kansas City, we pride ourselves on delivering world-class service. As a Night Shift Agent, you will be the first point of contact for our guests, ensuring their stay is comfortable and memorable from dusk until dawn.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr).
- Comprehensive benefits package.
- Employee dining discounts and perks.
- Night shift differential pay.
Responsibilities
- Manage the front desk operations during the night shift, including check-ins, check-outs, and key management.
- Respond promptly to guest inquiries via phone, email, and in-person to ensure high satisfaction.
- Monitor building security and safety protocols to maintain a secure environment.
- Process payments accurately and handle guest complaints or requests with professionalism and empathy.
- Collaborate with the day shift team to ensure a seamless handover of guest information and room status.
- Maintain the cleanliness and organization of the lobby, reception area, and public spaces.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus.
- Excellent communication and interpersonal skills.
- Must be available to work nights, weekends, and holidays.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work independently with minimal supervision.
- A positive attitude and a genuine passion for customer service.