Job Description
Join the Grand Hotel Detroit team as a Weekend Hospitality Associate and be the heart of our guest experience! We're seeking passionate individuals to deliver exceptional service during peak weekend operations. As the face of our luxury property, you'll create memorable moments for international travelers and local guests alike. If you thrive in fast-paced environments and take pride in flawless execution, this is your calling!
Responsibilities
- Provide exceptional guest service at check-in/check-out with warm professionalism
- Manage reservations and room assignments with meticulous attention to detail
- Respond to guest inquiries and resolve issues promptly using hotel protocols
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and operate point-of-sale systems accurately
- Assist with luggage handling and provide local recommendations
- Maintain lobby standards and common area cleanliness
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Strong communication and conflict resolution skills
- Ability to work flexible weekend schedules (Fri-Sun)
- Proficiency with reservation systems and POS technology
- Valid Michigan Food Handler's Certificate preferred
- Ability to stand for extended periods and lift 25 lbs
- Exceptional time management and multitasking abilities