Job Description
Join our award-winning luxury hotel in Sacramento's vibrant downtown! We're seeking a charismatic Front Desk Agent to manage our prestigious night operations. Enjoy competitive pay, complimentary meals, career growth opportunities, and a supportive team environment where your hospitality expertise shines. Perfect for night owls who thrive in dynamic settings!
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and VIP requests with precision
- Handle billing discrepancies and payment processing
- Coordinate with housekeeping and security teams
- Respond to guest inquiries 24/7 with exceptional service
- Execute emergency protocols during overnight hours
- Maintain accurate shift reports and guest feedback logs
Qualifications
- 1+ years hotel front desk experience required
- Proficiency in property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Basic knowledge of Sacramento attractions/events
- Flexible availability including weekends/holidays
- High school diploma or equivalent
- Valid California driver's license (preferred)