Job Description
Join our award-winning team at Grand Plaza Hotels! We're seeking an experienced Hotel Front Desk Supervisor to lead our guest experience operations in Albuquerque. This immediate-hire position offers competitive pay, comprehensive benefits, and career growth opportunities in New Mexico's premier hospitality destination. If you're passionate about exceptional service and thrive in dynamic environments, apply today!
Responsibilities
- Oversee daily front desk operations including check-in/check-out processes
- Train and mentor front desk agents on service standards and procedures
- Resolve guest complaints with professionalism and discretion
- Manage room inventory and coordinate with housekeeping/maintenance
- Process payments and maintain accurate financial records
- Implement hotel policies while ensuring exceptional guest satisfaction
- Collaborate with departments to optimize guest experience
Qualifications
- 2+ years hotel front desk experience required
- Supervisory or team leadership experience preferred
- Proficiency in Opera or similar PMS software
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights/weekends/holidays
- Valid New Mexico driver's license (if required for errands)
- High school diploma or equivalent; hospitality degree preferred