Job Description
Welcome to Oakland Grand Hotel, where we pride ourselves on delivering exceptional hospitality experiences. We are currently seeking a friendly, professional, and organized Front Desk Agent to join our dynamic team. This is a fantastic opportunity for individuals looking to start a career in the hospitality industry with no prior experience required. We provide comprehensive training and a supportive environment to help you thrive. If you have a welcoming personality and a passion for service, we want to meet you.
Why Join Us?
- Competitive hourly wage ($18 - $22/hr)
- Full-time schedule with benefits package
- Opportunity for career advancement
- Modern, smoke-free workplace
Responsibilities
- Greet and warmly welcome guests upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using the property management system (PMS).
- Answer incoming phone calls and emails promptly, directing inquiries to the appropriate department.
- Handle guest inquiries, requests, and complaints with patience, empathy, and professionalism.
- Process payments accurately and maintain daily cash reconciliation.
- Maintain the cleanliness and organization of the front desk, lobby area, and public spaces.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas meet high standards.
- Assist with mail services and concierge requests when necessary.
Qualifications
- No prior experience required; we are happy to train the right candidate.
- Excellent verbal communication and interpersonal skills.
- Professional appearance and a positive attitude.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to stand for long periods and work a flexible schedule, including weekends and holidays.
- Basic computer literacy and typing skills.