Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious downtown Fresno location. We're seeking a dedicated professional to manage overnight operations with exceptional customer service and attention to detail. This night shift role offers competitive compensation, comprehensive benefits, and career growth opportunities in California's vibrant Central Valley.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with efficiency and warmth
- Handle guest inquiries, requests, and resolve concerns promptly
- Monitor security systems and ensure property safety during night hours
- Process payments and manage cash drawer with precision
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate guest records and reservation data in property management systems
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management software (e.g., Opera, Delphi)
- Ability to work independently with minimal supervision overnight
- Valid California driver's license with clean record
- Flexible availability including weekends and holidays
- Basic knowledge of Fresno attractions and local services