Job Description
Join our vibrant Las Vegas team as a Front Desk Agent for our prestigious resort property! We're seeking energetic professionals to deliver exceptional guest experiences during high-energy night shifts. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in the heart of the entertainment capital. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage guest check-ins/checkouts with precision and efficiency
- Handle reservation modifications and billing inquiries
- Resolve guest concerns promptly with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Operate property management systems (PMS)
- Assist with emergency protocols during night hours
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency in PMS software (Opera, Delphi preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- Flexible schedule including weekends/holidays
- Valid Nevada driver's license
- Basic first aid/CPR certification preferred
- Fluent English; Spanish a plus