Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional service meets vibrant city energy. We're seeking a dedicated Night Shift Front Desk Agent to be the welcoming face of our luxury waterfront property. This pivotal role combines guest relations with operational excellence in a dynamic 24/7 environment. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in one of America's most historic cities. Perfect for night owls who thrive in fast-paced hospitality settings!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage room reservations, payments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Operate PMS software and maintain accurate guest records
- Coordinate with housekeeping, security, and maintenance teams
- Execute nightly audits and prepare next-day occupancy reports
- Uphold brand standards and safety protocols during overnight hours
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Maryland driver's license and reliable transportation
- Flexibility to work weekends, holidays, and extended hours
- Basic knowledge of Baltimore attractions and transportation
- High school diploma or equivalent required