Job Description
Join our award-winning downtown Dallas hotel as a Front Desk Agent for our dynamic night shift team! We're seeking a charismatic professional to deliver exceptional guest experiences during peak evening hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable first impressions. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our luxury hotel brand.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room assignments and maximize occupancy rates
- Handle guest inquiries with empathy and professionalism
- Process payments and resolve billing discrepancies
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and confidential information
- Execute emergency procedures during overnight shifts
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management software (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Basic knowledge of Dallas tourism attractions
- Valid Texas driver's license (for airport shuttle duties)
- Flexibility to work weekends and holidays