Job Description
Join our award-winning luxury resort in Phoenix, Arizona, as a Weekend Guest Services Manager! This role offers the perfect blend of hospitality excellence and weekend flexibility, ideal for candidates seeking work-life balance without compromising career growth. As a key member of our front desk team, you'll create memorable experiences for high-end guests while enjoying competitive pay, premium benefits, and a vibrant workplace culture. Perfect for hospitality professionals with weekend availability who thrive in dynamic, guest-centric environments.
Responsibilities
- Manage all front desk operations during weekend shifts with exceptional efficiency
- Handle guest check-ins/checkouts using Opera PMS system
- Resolve guest inquiries and concerns with personalized solutions
- Coordinate with housekeeping, valet, and F&B teams for seamless service
- Process payments and maintain accurate financial records
- Train and mentor weekend front desk associates
- Execute upselling strategies for premium rooms and amenities
Qualifications
- 2+ years hotel front desk or guest services experience
- Proficiency with property management systems (Opera, Delphi)
- Weekend availability (Saturday/Sunday required)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Texas hospitality certification preferred
- Bilingual English/Spanish skills highly valued
- Valid Arizona driver's license (for valet coordination)