Job Description
Join our award-winning hospitality team at Grand Hotel Group's Portland location! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during night shifts. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable stays. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Oregon's most vibrant cities.
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage room assignments and inventory using PMS software
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Uphold brand standards through exceptional service and attention to detail
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Oregon driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Portland attractions and transportation