Job Description
Join our award-winning hospitality team as a Front Desk Agent where your smile sets the tone for every guest's experience! We're seeking energetic individuals to provide exceptional service at our premier Richmond location. No prior experience needed – we provide comprehensive training to launch your career in hospitality. Enjoy flexible scheduling, competitive pay, and a supportive team environment. Perfect for students, career changers, or those seeking work-life balance. Apply today and become the welcoming face of our hotel!
Responsibilities
- Check in/out guests efficiently using our property management system
- Answer phones and manage reservation inquiries
- Process payments and maintain accurate guest records
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems
- Positive attitude and customer service mindset
- Ability to multitask in a fast-paced environment
- Reliable and punctual with flexible availability
- No prior experience required – training provided