Job Description
Join our award-winning hospitality team at the Grand Plaza Hotel in Omaha! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our busy night shifts. This pivotal role combines customer service excellence with operational precision, ensuring seamless check-ins, problem resolution, and safety compliance after hours. Our premium downtown location offers competitive pay, comprehensive benefits, and career growth opportunities in Nebraska's thriving hospitality sector.
Responsibilities
- Manage efficient guest check-ins/check-outs with accuracy and warmth
- Handle reservation modifications and billing inquiries
- Monitor security protocols and emergency response procedures
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Resolve guest complaints with exceptional service recovery
- Operate hotel management systems (PMS) proficiently
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability including nights, weekends, and holidays
- Strong problem-solving and conflict resolution skills
- Proficiency with hotel management software (Opera, etc.)
- Basic knowledge of hotel operations and safety protocols
- Excellent communication and multitasking abilities
- Valid Nebraska driver's license (if airport shuttle required)
- Ability to stand for extended periods