Job Description
Join our award-winning downtown Dallas hotel team as a Front Desk Agent on our vibrant night shift! We're seeking exceptional individuals to deliver unforgettable guest experiences while managing overnight operations. This is your opportunity to shine in a dynamic hospitality environment with competitive compensation and career growth opportunities. As the first point of contact, you'll create memorable moments for our international and domestic guests.
What We Offer: Comprehensive training, health benefits, employee discounts, and a supportive team culture. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Check in/out guests with efficiency and warmth, using Opera property management system
- Handle guest inquiries and resolve issues promptly, exceeding expectations
- Manage reservations and room assignments with meticulous attention to detail
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and security teams for seamless operations
- Assist with emergency procedures and incident reporting
- Perform end-of-night reconciliation and reporting tasks
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with property management systems (Opera preferred)
- Ability to work flexible nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus
- Strong multitasking abilities under pressure
- Basic knowledge of Dallas area attractions and services