Job Description
Join our award-winning downtown Omaha hotel as a Night Shift Front Desk Agent and become the heart of our 24/7 guest experience. This role offers competitive compensation, premium benefits, and career advancement opportunities within a luxury hospitality brand. You'll manage check-ins, resolve guest inquiries with finesse, and ensure seamless operations during overnight hours – all while enjoying a collaborative team environment and industry-leading training.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems while maintaining accuracy
- Handle guest inquiries and resolve concerns promptly to ensure exceptional satisfaction
- Monitor security protocols and manage access for guests/staff during overnight hours
- Coordinate with housekeeping and maintenance teams for room status updates
- Process payments, manage cash floats, and balance daily transactions
- Execute emergency response procedures and maintain incident documentation
- Prepare end-of-night reports and ensure comprehensive handover to day shift
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Cloudbeds, or similar property management systems
- Exceptional problem-solving and conflict resolution abilities
- Flexible availability including weekends, holidays, and overnight shifts
- Valid Nebraska driver's license with clean driving record (if required for errands)
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Strong attention to detail and multitasking capabilities
- Basic knowledge of local attractions and transportation options