Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where exceptional service meets vibrant Kansas City energy. We're seeking a dedicated Front Desk Agent to deliver unforgettable guest experiences during our night shift. This pivotal role ensures seamless operations from 11 PM to 7 AM, managing check-ins, resolving inquiries, and maintaining safety standards. Our competitive compensation package includes health benefits, career advancement opportunities, and a supportive team environment. If you're a night owl with passion for hospitality, apply today and become part of Kansas City's premier hotel experience.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Respond to guest inquiries with prompt, professional problem-solving
- Monitor security protocols and access control during night hours
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and accurately manage cash handling procedures
- Maintain detailed logs of incidents and guest communications
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Missouri driver's license and reliable transportation
- Basic knowledge of local Kansas City attractions and services
- Flexible availability including weekends and holidays