Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Grand Plaza Hotel Albuquerque! We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our peak evening hours. This is your opportunity to showcase your customer service excellence in a vibrant downtown location while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. Perfect for night owls who thrive in fast-paced environments and want to make a memorable impact on our guests' stays.
Responsibilities
- Check-in/check-out guests efficiently using hotel management systems
- Handle guest inquiries, requests, and resolve issues with exceptional service
- Manage reservations, room assignments, and room status updates
- Process payments, handle cash/credit transactions accurately
- Coordinate with housekeeping, security, and maintenance teams
- Maintain security protocols during night shift operations
- Prepare end-of-day reports and manage night audit procedures
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to multitask in high-pressure situations
- Valid driver's license and reliable transportation
- Flexible schedule including weekends and holidays
- Basic knowledge of Albuquerque attractions and services
- High school diploma or equivalent required