Job Description
Join our award-winning hospitality team as a Night Shift Front Desk Agent at Grand Plaza Hotel in vibrant San Jose! We're seeking a charismatic professional to deliver exceptional guest experiences during our evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Ideal for night owls who thrive in dynamic settings and value work-life balance.
What We Offer: Health insurance, 401(k) matching, complimentary hotel stays, and career advancement opportunities. Elevate your hospitality career with us!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve issues with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor hotel security during overnight hours
- Manage VIP requests and special arrangements
- Perform nightly audits and report generation
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with PMS systems (Opera preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently during overnight shifts
- Excellent communication in English (bilingual Spanish a plus)
- Valid California driver's license
- Flexible availability including weekends/holidays
- Professional appearance and positive demeanor