Job Description
Join our award-winning team at Seaside Resort & Spa as a Night Shift Front Desk Agent! This premium coastal property seeks a dynamic professional to deliver exceptional guest experiences during evening hours. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in Virginia Beach's premier hospitality district. Perfect for night owls who thrive in high-energy settings!
Responsibilities
- Manage guest check-in/check-out processes with efficiency and precision
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly using conflict resolution techniques
- Monitor security systems and access control for overnight safety
- Coordinate with housekeeping and maintenance teams for seamless operations
- Maintain accurate shift logs and incident documentation
- Execute end-of-day reconciliation procedures
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (Opera, etc.)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Valid Virginia hospitality certification preferred
- Flexible schedule availability (nights, weekends, holidays)
- Basic first aid/CPR certification
- Strong attention to detail and organizational abilities