Job Description
Join the vibrant heart of Seattle's hospitality scene as a Front Desk Agent for our prestigious downtown hotel. We're seeking a dynamic night shift professional to deliver exceptional guest experiences during our busiest operational hours. This role offers competitive compensation, career growth opportunities, and the chance to work in one of America's most exciting cities. Enjoy a supportive team environment, comprehensive benefits, and the satisfaction of creating memorable stays for international travelers and local guests alike.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth using Opera property management system
- Handle high-volume phone inquiries and reservations with exceptional communication skills
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute nightly audit procedures and generate daily reports
- Uphold brand standards through meticulous attention to detail and service excellence
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional conflict resolution and multitasking abilities
- Flexible schedule including weekends, holidays, and overnight shifts
- Strong knowledge of Seattle attractions and transportation systems
- Ability to work independently with minimal supervision
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Professional appearance and polished communication skills