Job Description
Join our award-winning team at Coastal Hospitality Group as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in Virginia Beach's vibrant hospitality scene. This role offers flexible shift schedules including evenings, weekends, and holidays—perfect for students or those seeking work-life balance. Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement within our growing portfolio of premium properties.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues
- Coordinate housekeeping and maintenance requests efficiently
- Perform daily audits and report discrepancies to management
- Uphold brand standards through professional communication
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality/customer service experience preferred
- Proficiency in reservation software (e.g., Opera, RoomRack)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Virginia driver's license (if required for property runs)
- Basic knowledge of local attractions and services
- Ability to multitask in fast-paced environments