Job Description
Join our award-winning hospitality team as a Front Desk Agent Night Shift at Grand Harbor Hotel, Baltimore's premier waterfront destination. We're seeking a dynamic professional to deliver exceptional guest experiences during our overnight operations. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their hospitality career while enjoying Baltimore's vibrant nightlife scene.
As the first point of contact for late-night arrivals and early departures, you'll ensure seamless check-in/check-out processes, manage guest inquiries with precision, and maintain security protocols. Our night shift offers a unique opportunity to build strong guest relationships during quieter hours while mastering hotel operations.
Responsibilities
- Efficiently manage check-in/check-out procedures for overnight guests
- Respond to guest inquiries and resolve service issues with professionalism
- Monitor security systems and implement access control protocols
- Coordinate with housekeeping and maintenance teams for urgent requests
- Process payments and maintain accurate guest records
- Prepare daily reports and manage night audit procedures
- Uphold brand standards through exceptional service delivery
Qualifications
- Previous front desk or hospitality experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a high-pressure environment
- Proficiency in hotel management systems (e.g., Opera, PMS)
- Valid Maryland security clearance or willingness to obtain
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification a plus
- Fluency in English; Spanish proficiency valued