Job Description
Join our prestigious Grand Plaza Hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience during the most magical hours of Los Angeles. This role offers a unique opportunity to thrive in a dynamic environment where you'll create memorable first impressions while enjoying competitive pay and benefits. As the first point of contact for our discerning guests, you'll embody our commitment to exceptional hospitality in the heart of LA's vibrant nightlife scene.
Responsibilities
- Manage seamless check-in/check-out processes for overnight guests using hotel management systems
- Handle guest inquiries, requests, and complaints with professionalism and discretion
- Monitor security protocols and surveillance systems during overnight hours
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest room needs
- Assist with emergency response procedures and incident documentation
- Prepare end-of-night reports and manage guest folios
Qualifications
- Minimum 1 year experience in front desk or hospitality role
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts (11 PM - 7 AM)
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Valid California driver's license and reliable transportation
- Flexibility to cover weekend and holiday shifts
- Basic knowledge of Los Angeles attractions and transportation
- Ability to remain calm and professional during high-pressure situations