Job Description
Join Milwaukee's premier hospitality destination as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during evening hours. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in downtown Milwaukee. Perfect for night owls who thrive in fast-paced settings!
Why Join Us?
- Health insurance, 401(k) matching, and paid time off
- Complimentary hotel stays and dining discounts
- Opportunities for career advancement
- Modern facilities in Milwaukee's bustling downtown
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve concerns with professionalism
- Manage reservations and billing transactions accurately
- Coordinate with housekeeping and security teams
- Maintain security protocols during overnight hours
- Process payments and manage cash drawer
- Execute emergency procedures as needed
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently during night shifts
- Proficiency with reservation software (e.g., Opera, Fidelio)
- Strong attention to detail and multitasking ability
- Valid driver's license and reliable transportation
- Flexible availability including weekends/holidays
- Basic knowledge of Milwaukee attractions and services