Job Description
Join our award-winning team at Grand Harbor Inn, a premier waterfront destination in Jacksonville, FL. We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during our high-energy night shift. As the first point of contact for our late-night travelers, you'll embody our commitment to hospitality excellence while managing check-ins, resolving inquiries, and ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in one of Jacksonville's most iconic locations.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Respond to guest inquiries and resolve concerns with professionalism and empathy
- Monitor security systems and implement access control protocols
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and manage cash handling procedures
- Prepare nightly reports and maintain accurate guest records
- Assist with valet services and luggage handling as needed
Qualifications
- Minimum 1 year hospitality or customer service experience
- Strong proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid Florida driver's license with clean driving record
- Flexibility to work weekends and holidays
- Basic knowledge of Jacksonville attractions and transportation
- First Aid/CPR certification preferred