Job Description
Welcome to Fort Worth Hospitality Group, where we pride ourselves on providing exceptional service in the heart of Texas. We are currently seeking a dedicated and professional Front Desk Agent to join our night shift team. If you have a passion for hospitality and enjoy working in a dynamic, 24/7 environment, we want to meet you.
In this role, you will be the first point of contact for our guests during the overnight hours, ensuring a seamless check-in and check-out experience while maintaining the highest standards of cleanliness and security. You will play a crucial role in our night audit process and guest satisfaction scores.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in process using hotel property management systems.
- Handle guest inquiries, complaints, and requests efficiently with a focus on problem resolution.
- Perform night audits, including balancing financial reports, posting charges, and reconciling accounts.
- Monitor security systems and conduct regular rounds of the property to ensure guest and staff safety.
- Answer incoming phone calls, manage voicemails, and relay messages promptly.
- Assist in maintaining the cleanliness and organization of the front desk area and lobby.
- Collaborate with day staff to ensure a seamless handover of guest information and tasks.
Qualifications
- High school diploma or equivalent; hospitality certification is a plus.
- Previous experience as a Front Desk Agent or Night Auditor is preferred but not required.
- Must be available to work nights, weekends, and holidays.
- Strong computer skills with proficiency in property management software (e.g., Opera, StayNTouch).
- Excellent verbal communication and interpersonal skills.
- Professional appearance and demeanor.