Job Description
Join our prestigious 5-star hotel in the heart of Manhattan as a Night Shift Front Desk Agent. This role offers the unique opportunity to be the first point of contact for our international guests during evening and overnight hours. You'll manage check-in/check-out processes, handle guest inquiries with professionalism, and ensure seamless operations while maintaining the highest standards of hospitality. We provide comprehensive training, competitive compensation, and a dynamic work environment in one of the world's most vibrant cities.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using hotel management systems
- Handle guest inquiries, requests, and complaints with exceptional service standards
- Process payments, manage cash handling, and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest safety and satisfaction
- Monitor hotel occupancy levels and adjust room assignments as needed
- Prepare end-of-shift reports and maintain guest preference databases
- Execute emergency protocols and assist guests during overnight incidents
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication skills in English; multilingual candidates preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Strong problem-solving skills and attention to detail
- Valid New York State hospitality certification or willingness to obtain
- Professional appearance and polished customer service demeanor