Job Description
Join our premier hospitality team as a Front Desk Agent on the night shift at Omaha's most luxurious downtown hotel. We're seeking a dynamic professional to deliver exceptional guest experiences during evening and overnight hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments for travelers. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Omaha's vibrant hospitality scene.
Responsibilities
- Manage check-in/check-out processes for overnight guests with precision and efficiency
- Handle guest inquiries, resolve complaints, and provide 24/7 concierge support
- Maintain accurate guest records and manage reservations through our property management system
- Monitor hotel security systems and respond to emergency situations calmly
- Coordinate with housekeeping and security teams for seamless overnight operations
- Process payments and manage cash handling procedures
- Prepare daily reports and manage key inventory
Qualifications
- 1+ years of front desk or customer service experience in hospitality
- Strong problem-solving skills and ability to work independently during night shifts
- Proficient in property management systems (e.g., Opera, SynXis)
- Excellent communication and conflict resolution abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of local attractions and transportation options
- Ability to remain calm and professional under pressure
- Valid Nebraska driver's license preferred