Job Description
Join the vibrant heart of New Orleans hospitality as a Front Desk Agent for our prestigious Grand Orleans Hotel. We're seeking a charismatic night shift professional to be the first point of contact for our international guests during their unforgettable stays in the Big Easy. This role offers competitive pay, comprehensive benefits, and the opportunity to work in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle guest inquiries with exceptional service and problem-solving skills
- Coordinate with housekeeping and security departments for seamless operations
- Process payments and manage cash handling procedures
- Respond to emergency situations following hotel protocols
- Maintain accurate guest records and reservation systems
- Provide local recommendations to enhance guest experiences
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution abilities
- Strong attention to detail and multitasking skills
- Ability to work flexible schedule including nights, weekends, and holidays
- Basic knowledge of New Orleans attractions and transportation
- Valid Louisiana driver's license preferred