Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where your night shift expertise will shine! As a Front Desk Agent, you'll be the heartbeat of our 24/7 operations, delivering exceptional guest experiences during our busiest hours. This role offers competitive pay, comprehensive benefits, and career growth in one of LA's most iconic locations. If you thrive in dynamic environments and possess a passion for service, apply now to become part of our renowned guest experience legacy.
Responsibilities
- Seamlessly manage check-in/check-out processes for overnight guests
- Resolve guest inquiries and concerns with empathy and efficiency
- Coordinate with security and maintenance teams for facility safety
- Process payments and maintain accurate financial records
- Execute nightly audit procedures and report discrepancies
- Act as primary liaison between guests and hotel departments
- Monitor surveillance systems and respond to emergency protocols
Qualifications
- Minimum 1 year hotel front desk or night shift experience
- Proficiency in Opera or PMS hotel management systems
- Exceptional conflict resolution and multitasking abilities
- Valid California driver's license with clean record
- Availability to work 11 PM - 7 AM schedule (including weekends)
- Bilingual English/Spanish preferred
- ServSafe certification or equivalent food safety knowledge