Job Description
Join our award-winning luxury hotel in the heart of Uptown Charlotte! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. If you thrive in fast-paced environments and embody Southern hospitality, this role is your perfect match.
Enjoy competitive pay, complimentary meal benefits, and opportunities for advancement. Our team-centric culture celebrates diversity and recognizes excellence—apply today to start your hospitality journey!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage room reservations and VIP requests with precision
- Resolve guest inquiries and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for room upgrades and amenities
- Uphold brand standards through consistent service delivery
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of local attractions and events
- Flexible weekend availability (Fri-Sun)
- Valid NC driver's license and reliable transportation
- High school diploma or equivalent required