Job Description
Join our award-winning luxury hotel in the heart of Dallas and become the face of exceptional guest experiences! We're seeking dynamic Front Desk Agents to manage our vibrant night operations with professionalism and flair. As the first point of contact, you'll create memorable stays through seamless check-ins, personalized assistance, and 24/7 guest support. Enjoy competitive compensation, comprehensive benefits, and career advancement in one of America's most exciting cities.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Resolve guest inquiries and complaints with empathy and urgency
- Coordinate with housekeeping, security, and maintenance teams
- Process payments and maintain accurate financial records
- Execute emergency protocols during night operations
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management software
- Exceptional communication and conflict resolution skills
- Ability to work independently during night shift (11PM-7AM)
- Basic knowledge of Dallas attractions and transportation
- Flexible schedule including weekends and holidays
- Valid Texas driver's license preferred