Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel, where we redefine hospitality excellence. We're seeking a dynamic night shift professional to be the first point of contact for our guests during their stay. This role offers competitive pay, comprehensive benefits, and a supportive work environment focused on growth and recognition.
Responsibilities
- Manage guest check-ins/checkouts efficiently with a warm, professional demeanor
- Handle reservation inquiries, room assignments, and billing processes
- Resolve guest concerns promptly using exceptional problem-solving skills
- Coordinate with housekeeping and security teams for seamless operations
- Maintain accurate records using hotel management software (Opera preferred)
- Process payments and manage cash drawer accountability
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with hotel management systems and Microsoft Office
- Exceptional communication and conflict resolution abilities
- Flexibility to work nights, weekends, and holidays
- Valid California driver's license (if required for errands)
- Ability to stand for extended periods and lift 25 lbs
- Basic knowledge of Fresno attractions and transportation
- High school diploma or equivalent required