Job Description
Join our award-winning team at Grand Plaza Hotel Fresno, where hospitality excellence meets California Central Valley charm. We're seeking dynamic individuals to fill immediate front desk positions at our newly renovated downtown property. As a cornerstone of guest experiences, you'll deliver premium service while advancing your career in one of America's fastest-growing hospitality markets.
Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Full training provided - no experience necessary! Apply today and start your journey in Fresno's thriving hospitality industry.
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate housekeeping and maintenance requests
- Resolve guest concerns promptly using STAR service methodology
- Upsell room packages and amenities to maximize revenue
- Maintain security protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with willingness to learn hotel systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Positive attitude and team-oriented mindset
- Valid California driver's license preferred
- Previous customer service experience a plus