Job Description
Launch your hospitality career with Hospitality Elite Group! We're seeking dynamic Entry-Level Front Desk Agents for our Sacramento properties. This full-time role offers flexible shift schedules and comprehensive training to help you thrive in a fast-paced hotel environment. Join a team that values growth, teamwork, and exceptional guest experiences while building transferable skills for future advancement.
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel systems
- Handle reservations, payments, and cash operations with precision
- Resolve guest inquiries and concerns promptly with empathy
- Maintain accurate records of guest interactions and incidents
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through professional appearance and conduct
- Process mail/package deliveries and manage lost-and-found items
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Availability for flexible shifts (nights, weekends, holidays)
- Basic computer literacy and POS system aptitude
- Strong communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid work authorization and reliable transportation
- Positive attitude with a service-oriented mindset