Job Description
Join our award-winning hospitality team at Grand Plaza Hotels as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in our vibrant Los Angeles location. This immediate hire position offers competitive pay, flexible shift schedules, and rapid career advancement opportunities. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check-in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance departments for guest requests
- Uphold brand standards through personalized guest interactions
- Assist with concierge services and local area recommendations
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and multitasking abilities
- Proficient with hotel management systems (Opera/Micros preferred)
- Flexible availability for evening/weekend/holiday shifts
- Basic computer literacy and cash handling skills
- Positive attitude under pressure
- High school diploma or equivalent required