Job Description
Join our award-winning team at Grand Bay Hotel Miami, where we blend luxury with local flair! As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service that reflects Miami's vibrant hospitality scene. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned hotel group. No prior experience required – we provide comprehensive training for passionate individuals ready to launch their hospitality career in paradise.
Responsibilities
- Manage guest check-ins/checkouts with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly using our service-first approach
- Operate hotel management systems (PMS) with precision
- Collaborate with housekeeping and maintenance teams
- Promote hotel amenities and local Miami attractions
- Maintain accurate shift logs and financial documentation
Qualifications
- High school diploma or equivalent (GED)
- Basic computer proficiency with willingness to learn new systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Strong problem-solving and multitasking abilities
- Valid Florida driver's license preferred
- Spanish language skills a plus (not required)
- Positive attitude and professional appearance