Job Description
Join our award-winning team at the heart of Washington DC's hospitality scene! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in a luxury hotel environment. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth. Perfect for hospitality professionals who thrive in fast-paced, client-facing roles with flexible scheduling.
Responsibilities
- Manage check-in/check-out processes with efficiency and precision
- Handle guest inquiries and resolve issues using exceptional communication skills
- Operate property management systems (Opera/PMS) and process payments
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel services and amenities to enhance guest experience
- Maintain accurate reservation records and room status updates
- Execute emergency procedures and safety protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in PMS systems (Opera experience preferred)
- Exceptional interpersonal and problem-solving abilities
- Ability to work flexible shifts including nights, weekends, and holidays
- Professional appearance and polished communication skills
- High school diploma or equivalent required
- Basic computer literacy and multi-tasking capability