Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious downtown San Diego location. This night shift role is perfect for energetic individuals seeking to launch their career in customer service without prior experience. Enjoy competitive pay, comprehensive training, and a supportive team environment while working during San Diego's vibrant nightlife hours.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using our proprietary hotel management system
- Handle guest inquiries and resolve concerns promptly with a solutions-oriented approach
- Process payments accurately and maintain secure financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Monitor security protocols and emergency procedures during night shifts
- Generate daily reports and maintain guest information databases
Qualifications
- No experience required - comprehensive training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn hotel software
- Flexible schedule availability including weekends and holidays
- Ability to stand for extended periods and lift up to 25 lbs
- Valid work authorization in the United States
- Positive attitude and passion for customer service excellence