Job Description
Join our award-winning team at Oceanview Resort & Spa, where luxury meets coastal charm! We're seeking dynamic Night Shift Front Desk Agents to deliver exceptional guest experiences during our most magical hours. As the first point of contact, you'll create memorable moments while managing check-ins, resolving inquiries, and ensuring seamless operations overnight. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in Virginia Beach's premier hospitality destination. Elevate your career with us today!
Responsibilities
- Efficiently manage guest check-ins/check-outs during overnight hours
- Handle reservations, payments, and billing inquiries with precision
- Address guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and security teams for operational excellence
- Maintain accurate guest records and confidentiality protocols
- Execute emergency procedures and ensure guest safety
- Process room service orders and special requests
Qualifications
- 1+ years hospitality or customer service experience required
- Exceptional communication and conflict resolution skills
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic first aid/CPR certification preferred
- Fluency in English; Spanish a plus