Job Description
Join our award-winning luxury hotel in Phoenix as we redefine hospitality excellence. We're seeking a dynamic Hotel Operations Manager to lead our 200+ room property and ensure flawless guest experiences. This senior role offers unparalleled career growth in Arizona's thriving tourism industry, with competitive compensation and comprehensive benefits including health insurance, 401(k) matching, and exclusive hotel discounts.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and maintenance teams
- Develop and implement strategic initiatives to enhance guest satisfaction and operational efficiency
- Manage departmental budgets and financial performance metrics
- Conduct staff training programs and performance evaluations
- Resolve complex guest issues and maintain service excellence standards
- Collaborate with sales and marketing teams on revenue strategies
- Ensure compliance with health/safety regulations and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience
- Proven track record in P&L management and budget oversight
- Strong leadership and conflict resolution skills
- Knowledge of Opera or similar property management systems
- Certification in hotel operations (CHA preferred)
- Excellent communication and problem-solving abilities
- Ability to work flexible schedules including nights/weekends