Job Description
Are you a night owl looking for a rewarding role in the hospitality industry? The Baltimore Harbor View Hotel is currently seeking a dedicated and professional Front Desk Agent to join our night shift team. We pride ourselves on providing exceptional guest experiences and are looking for someone who thrives in a fast-paced, premium environment.
As a Front Desk Agent on the night shift, you will be the face of our hotel, ensuring our guests have a comfortable and safe stay while they sleep. We offer a competitive wage, employee discounts, and a supportive team atmosphere.
Responsibilities
- Check guests in and out efficiently, verifying identification and payment information.
- Respond promptly to guest inquiries via phone, email, or in-person to ensure satisfaction.
- Manage room assignments and housekeeping requests to maintain room turnover.
- Monitor security cameras and access points to ensure a safe environment for all guests and staff.
- Handle cash transactions and process credit card payments accurately.
- Perform light cleaning duties in the lobby and front desk area to maintain a pristine appearance.
Qualifications
- High school diploma or GED equivalent.
- Previous experience in hospitality, front desk, or customer service is preferred.
- Strong computer proficiency and familiarity with Property Management Systems (PMS).
- Excellent communication and interpersonal skills.
- Ability to work nights, weekends, and holidays as required.
- Must possess a professional demeanor and a customer-first attitude.