Job Description
Join the Harborview Hotel Group and be the welcoming face of our prestigious Baltimore property.
We are currently seeking a dedicated Front Desk Agent to join our dynamic night shift team. If you thrive in a fast-paced environment and enjoy providing exceptional guest experiences, we want to hear from you. This is a fantastic opportunity to work in one of the most vibrant cities in the United States.
As a Night Shift Agent, you will be the first point of contact for late arrivals and the guardian of our property during the quiet hours. We offer a competitive wage structure, comprehensive benefits, and a supportive team culture.
Responsibilities
- Efficiently manage the check-in and check-out processes for guests arriving during the night shift.
- Handle guest inquiries, complaints, and requests with professionalism and empathy.
- Monitor the property's security systems and access control to ensure guest safety.
- Process payments and prepare accurate daily reports.
- Maintain a clean and organized front desk area and lobby.
- Assist in coordinating housekeeping services and wake-up calls.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a hotel front desk or hospitality role is preferred.
- Ability to work flexible night shifts, including weekends and holidays.
- Strong computer proficiency with hotel management software (e.g., Opera, Smith Travel).
- Excellent communication and interpersonal skills.
- Must be able to stand for extended periods and lift moderate weights.