Job Description
Are you a night owl looking for a prestigious opportunity? Grand Hotel Chicago is seeking a dedicated Front Desk Agent to join our night shift team. We pride ourselves on providing exceptional service to our guests around the clock. As the first point of contact for our late-night arrivals, you will play a crucial role in ensuring a seamless and memorable experience.
We are looking for a professional who thrives in a dynamic environment, possesses a warm demeanor, and can handle the unique challenges of the night shift with grace and efficiency.
Responsibilities
- Greet and welcome guests warmly, managing check-in and check-out procedures efficiently, even during late hours.
- Monitor security cameras and access control systems to ensure the safety and security of guests and property.
- Handle incoming phone calls, emails, and messages with professionalism and accuracy.
- Process payments and resolve guest inquiries or complaints in a calm and solution-oriented manner.
- Assist guests with luggage handling, transportation arrangements, and local recommendations.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Collaborate with the day shift team to ensure a smooth handover of guest information and tasks.
Qualifications
- High school diploma or equivalent required.
- Previous front desk or hospitality experience is preferred.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong interpersonal and communication skills.
- Proficiency in property management systems (PMS) is a plus but not mandatory.
- Ability to work independently and remain attentive during quiet hours.
- Flexibility to work weekends and holidays as required.