Job Description
Welcome to Summit View Hotels & Resorts, where we redefine hospitality with warmth and efficiency. We are currently seeking a dedicated and professional Front Desk Agent to join our exceptional team for the Night Shift in the heart of Colorado Springs, CO.
In this pivotal role, you will be the first point of contact for our guests during the evening hours, ensuring their stay is seamless, comfortable, and memorable. We pride ourselves on our premium service standards and offer a supportive environment where every team member is valued. If you have a knack for customer service and enjoy working independently in a dynamic setting, we want to hear from you.
Responsibilities
- Manage front desk operations during night hours, including check-ins, check-outs, and luggage handling.
- Process payments and handle guest inquiries with professionalism and efficiency.
- Monitor security systems and conduct safety rounds to ensure the safety of guests and property.
- Respond promptly to guest requests, including wake-up calls, room service, and maintenance assistance.
- Manage email and phone communications, maintaining accurate guest records in the property management system.
- Collaborate with the day shift team to ensure a smooth transition of operations and handover of any issues.
Qualifications
- High school diploma or equivalent (GED).
- Previous experience in hospitality, hotel front desk, or customer service is preferred.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Strong interpersonal and communication skills.
- Proficiency with computer systems and basic property management software.
- Must be detail-oriented and able to work independently with minimal supervision.