Job Description
Are you a detail-oriented professional seeking a stable role in the heart of Philadelphia? The Franklin Hotel is currently accepting applications for a dedicated Night Shift Front Desk Agent. As a premier 4-star establishment, we are looking for a reliable team member to ensure our late-night guests receive the highest standard of service and security.
This role offers a unique opportunity to work in a quiet, professional environment while playing a crucial role in our 24/7 operations. If you thrive on efficiency and possess a warm personality, we want to meet you.
Responsibilities
- Perform front desk duties including check-ins, check-outs, and wake-up calls with accuracy.
- Manage incoming calls and guest inquiries via telephone and email during off-hours.
- Monitor building security, including key card access and door monitoring.
- Handle cash transactions and process credit card payments securely.
- Maintain a clean and organized reception area and lobby.
- Assist guests with directions, local recommendations, and special requests.
- Report maintenance issues and safety hazards to the management team immediately.
Qualifications
- High school diploma or GED is required.
- Previous experience in hospitality or front desk operations is preferred.
- Must be available to work rotating night shifts (e.g., 10 PM - 6 AM).
- Strong computer skills and proficiency with PMS software (e.g., Opera, Micros) is a plus.
- Excellent written and verbal communication skills.
- Ability to work independently with minimal supervision.